Reservations – Payment and Confirmations
You can book reservations online through www.samasati.com. You can also book via email through email@example.com. After your deposit is paid when making your initial reservation, your balance will be due when you arrive at Samasati. You will receive a confirmation email after your deposit is paid, which we request that you present at check- in.
Cancellation Policy for Samasati and Transportation Transfers
Deposits and payments for reservations at Samasati are not refundable, including in case of early departure. If cancellation of your reservation is made 2 weeks before your arrival, you will receive a Samasati Credit Voucher that can be used for the six months following your original reservation’s date.
Booked transportation transfers will be fully charged unless the transfer reservation is cancelled 72 hours before arrival time.
Check in time
Check In time is 2:00 p.m. – 8:00 pm CST
(Check-Ins after 8:00 p.m. are charged $7. Check-ins are not accepted after midnight.)
Check Out time is 12:00 p.m. CST
Check-Outs as late as 1:30 p.m. are charged $50
All guided tours should be paid directly to the tour operator unless you have booked a Samasati All Inclusive Package, in which case the tours included in the package do not need to be paid to the tour operator. Tours included in your All-inclusive package are not refundable.
Please bring your reservation email with you, as your reservation and deposit’s confirmation. It also contains important emergency numbers. For any last minute changes such as delayed flights, please contact Samasati’s toll free number: 800 563 9643. On Saturday or Sunday and after 6:00 PM CST please contact Samasati’s in Costa Rica: 011 (506) 8332-1116 or 011 (506) 2537-3418. If you call these numbers from any location in Costa Rica, omit 011- 506.
Airport Directions & Transfers
If you have scheduled a private pick up with Samasati, exiting the Juan Santamaria International Airport, on your right you will find the driver holding a sign with your name. If you have any problems finding your driver at the airport please call 2537-3418 or 8332-1116. Our drivers are very reliable and are always at the airport when expected. Before assuming a driver is not there waiting for you and making alternative arrangements, please call the above numbers. Please know that any transfer previously arranged for you will be fully charged to your bill if you make alternative arrangements without contacting the telephones above.
Last Minute Arrival Charges
For any last minute changes such as delayed flights, please contact Samasati’s toll free number: 800 563 9643. On Saturday or Sunday and after 6:00 PM CST please also contact Samasati’s
After hours number in Costa Rica: 011 (506) 8332-1116 and 011 (506) 2537-3418. If you call these numbers from any location in Costa Rica, omit 011- 506.
Emergency Contact for Family & Friends
Emergency contact numbers for your family while you are at Samasati: 1-800 563 9643, 011-506 8332-1116, 011-506 2537-3418.
For useful information check our Contact page.
Spending the Night in San Jose
If you spend the first night in San Jose, we recommend our partner hotel, Adventure Inn close to the airport. They offer a nice discount to Samasati guests and also a free shuttle service from the airport. You can book through this link:
What To Bring
- Rain gear
- Cool clothing that wicks moisture away from your skin and dries quickly
- Binoculars for sighting wildlife
- Sturdy tennis shoes – or comfortable hiking boots for rainforest adventures
- Digital camera for capturing magical moments
- Small backpack
- Refillable water bottle
- Sun hat
- Beach towel
- Bug off (if you are sensitive to bugs)